Join IntouchCX as a Quality Assurance Analyst focused on enhancing customer service excellence. Analyze performance metrics of Customer Service Representatives across various platforms.

IntouchCX is renowned for its commitment to customer experience management. As a Quality Assurance Analyst, you will be responsible for coaching teams, reporting insights, and participating in training sessions. This key role demands attention to detail and the ability to elevate service standards effectively.

Key Responsibilities:
• Monitor and review CSR performance across channels
• Create detailed coaching session reports regularly
• Deliver on-the-floor support and handle calls
• Attend operational review meetings regularly
• Tackle escalated issues collaboratively with managers

Requirements:
• High school diploma as a minimum requirement
• 1-2 years of Quality Assurance experience preferred
• Intermediate skills in MS Excel and Word necessary
• Proficient verbal and written communication skills
• Capable of handling multiple tasks under pressure

Leverage your skills to contribute to an exceptional customer experience at IntouchCX.
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📌 Quality Assurance Analyst Role at IntouchCX (Manitoba)
🏢 Intouchcx
📍 Manitoba