Become a vital part of Intact as a Bilingual Customer Service Representative within the Claims Department. This hybrid role focuses on delivering outstanding customer support in a call centre setting.

As a representative, you will manage incoming inquiries, provide clear resolutions, and ensure documentation is exact. Understanding core values like integrity and respect will guide your interactions as you help build strong client relationships while meeting performance metrics.

Key Responsibilities:
• Be the go-to expert on company policies and services
• Address inbound claim calls with promptness
• Ensure accurate and coherent file documentation
• Navigate difficult customer conversations with ease
• Meet daily performance targets effectively

Requirements:
• Fluent in French and English
• Experience in customer service or sales preferred
• Resilience and adaptability in a busy setting
• Excellent listening and relationship-building skills
• Flexibility for a 35-hour workweek

Bring your customer service expertise to shape exceptional client experiences at Intact.
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📌 Intact Bilingual Customer Service Agent (Quebec City)
🏢 Intact
📍 Quebec City