Build a rewarding career with iA as a Customer Service Representative in the Group Savings and Retirement sector. This role offers remote work flexibility while emphasizing high-quality client engagement.

You will play a pivotal role in providing personalized assistance to clients, ensuring their confidence in financial planning. Responsibilities include understanding client needs, responding empathetically to inquiries, and analyzing complex situations to deliver the best solutions. Collaboration with your team will be essential in upholding customer service excellence in all interactions.

Key Responsibilities:
• Provide professional service via phone and email interactions
• Address client needs with tailored solutions




• Educate clients on financial product offerings
• Resolve complex inquiries efficiently
• Share best practices with team members

Requirements:
• At least two years of customer service experience
• Proficient in English and French, spoken and written
• Solid problem-solving skills and analytical mindset
• Comfortable with computer applications and software
• Ability to handle workplace stress effectively

Shape client futures and foster your skills as a Customer Service Representative at iA.
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📌 Remote Customer Service Role at iA (Quebec City)
🏢 iA Financial Group
📍 Quebec City