Elevate customer satisfaction as a Customer Success Manager at Zappix in Burlington, MA. Collaborate with clients to develop tailored solutions and enhance user engagement with digital self-service.

In this critical role, you will act as a trusted advisor guiding customers through the lifecycle of Zappix solutions. You will manage deployments, ensure alignment with long-term objectives, and facilitate ongoing communication for optimal product use. Problem-solving and relationship-building are key to serving our high-profile customers.

Key Responsibilities: • Lead pre-sales support with assessments and risk management • Create and manage project plans throughout the lifecycle • Conduct ongoing account meetings to share best practices • Drive client onboarding and training sessions • Provide monthly insights on customer success and opportunities

Requirements: • Minimum 3 years in customer success or related projects • Solid project management skills and experience • Excellent communication skills with stakeholders • Knowledge of HTML5 and CSS is a plus • Must be located in Greater Boston, MA

Harness your skills in a role that transforms customer service experiences at Zappix.

📌 Zappix Customer Success Manager Role (Maple Creek)
🏢 Zappix
📍 Maple Creek