Membership Services Representative - 12 Month Limited Term
Job Category : Customer Service

Requisition Number : MEMBE001474

Posted : August 18, 2026
Full-Time
In office

Locations
Showing 1 location

Travel Required : No

Description
The Law Society of Alberta (LSA) regulates the legal profession in the public interest.

In alignment with the Law Society’s vision, mission, and strategic plan, the Membership department provides membership application and processing support while handling inquiries related to membership status, indemnity changes, and renewals. Specifically, Membership is responsible for administration of applications, status changes, the mobility of interjurisdictional members, and Professional Corporation and Limited Liability Partnerships. The department also manages the Admission Program for Students-at-Law and supports the annual fee billing cycle for both the Law Society of Alberta and Alberta Lawyers Indemnity Association.

The Membership Services Representatives (MSR’s) share the responsibility for the administration of applications and business services outlined below. The MSR's are a strong group of customer service oriented team members who work together in a fast-paced environment with a high volume workload. The MSR role requires an aptitude towards trouble-shooting and the ability to develop skills to interpret the Law Society Rules and Legal Profession Act, as well as an understanding of the regulatory role of the Law Society.

Success in this position requires excellent communication and time management skills allied with the ability to manage multiple priorities while working in a self-motivated environment.



A strong aptitude for providing excellent customer service is essential.

Key Responsibilities
As a member of the Membership team you will:

Communicate with customers in a courteous, attentive and knowledgeable way;

Process membership applications and update lawyer profiles in accordance with regulatory requirements

Make informed decisions within the Law Society’s regulatory framework and elevate to Membership Legal Services when required

Support the overall functioning of the department across multiple transactions

Identify, document and support continuous improvement initiatives

Support the transition of key business transactions online

Develop and maintain professional working relationships across multiple departments

Maintain strong data integrity standards for database entries

Process membership status applications

Process student applications and enrollments

Convert students and mobility profiles to members in the database

Update changes to status and contact information in the database

Assist with the Practice Readiness Education Program (PREP)

Process Canadian Lawyer applications from other Canadian jurisdictions

Review and process foreign lawyer applications to confirm eligibility and qualification





Administer permit applications for Professional Corporations and Limited Liability Partnerships

Review and process amendments to Professional Corporations and Limited Liability Partnerships

Coordinate refund requests with Accounting

Support data stewardship through reconciliations, reporting, monitoring and corrections

Participate in internal and multi-department projects

Support the transition of key transactions to e-commerce and ongoing e-business improvements

Other tasks as assigned

Qualifications

Minimum 3-5 years of administrative experience

Experience working in an e-commerce environment is considered an asset

Excellent customer service, communication, time management and organizational skills

Experience managing a high-volume workload

Excellent attention to detail and comprehension skills

Demonstrated ability to take initiative to ensure goals are met

Problem solving and trouble-shooting skills

Ability to multi-task in a fast-paced environment

Reliable, flexible and adaptable

Intermediate or stronger skills in Word, Excel, Outlook and SharePoint

A team player who is able to work independently with minimal supervision

About the Law Society of Alberta
The Law Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers.

Whilewe do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

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📌 Membership Services Representative - 12 Month Limited Term (Alberta)
🏢 Law Society
📍 Alberta