Become a vital part of NFI as a Customer Service Specialist, ensuring a seamless experience for our distribution clients. Focus on processing orders and effectively managing customer interactions.

As a Distribution Customer Service Representative, your role includes addressing customer inquiries, processing orders, and handling complaints swiftly. You will also be responsible for coordinating special shipping requests while preparing necessary documentation for productive operations. Your contributions will directly influence customer satisfaction and service quality.

Key Responsibilities:
• Engage with customers, addressing their inquiries efficiently
• Process and verify customer orders with attention to detail
• Produce stock reports to manage product availability




• Maintain damage records and follow up on backorders
• Act as a liaison between customers and warehouse staff

Requirements:
• High school diploma or equivalent mandatory
• Solid computer skills, including proficiency in MS Office
• Excellent customer service skills required
• Ability to work irregular hours, including weekends
• Experience with 10-key and shipping software advantageous

Bring your expertise and passion for service delivery to support NFI’s mission of excellence.
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📌 Customer Service Specialist at NFI (British Columbia)
🏢 NFI
📍 British Columbia