Join Yardstick Technologies as a Service Desk Support Analyst. This dynamic role involves providing daily IT support to clients from our Edmonton office and onsite.

This Tier 1 position focuses on resolving end-user issues as they arise, with a mix of onsite and remote tasks to ensure effective support. Daily travel is required, and strong customer service communication skills are essential for success. This chance allows you to work in a collaborative environment as part of the Service Team.

Key Responsibilities:
• Offer first-level support for user inquiries
• Maintain and troubleshoot desktops and network devices
• Log all incidents and service requests efficiently
• Manage support tickets and ensure timely resolutions
• Participate on an on-call basis for after-hours support

Requirements:
• 2 years’ experience in IT support
• 1 year in networking or telecom environments
• Technical certificate in IT is an asset
• Strong problem-solving and team communication
• Capacity to lift IT equipment weighing up to 50 lbs

Enhance your IT service skills while supporting customers at Yardstick Technologies.
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📌 Service Desk Support Analyst at Yardstick (Alberta)
🏢 YARDSTICK TECHNOLOGIES
📍 Alberta