Become a Customer Relationship Specialist at Oldcastle Infrastructure in Candiac, QC. This full-time role is dedicated to managing customer interactions and streamlining order processes.
With a requirement of 1-2 years of experience in customer service, you will address customer inquiries and manage their order details effectively. This role necessitates an ability to work both independently and collaboratively with various teams to enhance the customer experience.
Key Responsibilities:
• Process customer orders, inquiries, and quotes effectively
• Answer customer calls and emails with prompt service
• Update customers on order changes and statuses
• Liaise with transportation, sales, and engineering departments
• Create cases in NetSuite for tracking customer issues
Requirements:
• At least 1-2 years’ experience in customer service
• Preferably from a logistics or manufacturing background
• Robust communication abilities, both oral and written
• Capable of multitasking and detail-oriented work
• Proficient in MS Office, especially in Excel
Showcase your skills in customer relations and service at Oldcastle Infrastructure in Candiac.
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