Customer Quality SpecialistLocation:Montreal – HybridEmployment Type:Permanent, Full-timeDepartment:Quality OperationsReports to:Quality Operations ManagerSome travel requiredYou will join a team working in a regulated environment wherequality, customer experience and business objectivesneed to move forward hand in hand.In this role, you will become a truego-to resource for customer complaint management, while acting as a bridge between theQuality, Commercial/Sales, Customer Service, Supply Chain, Sourcing, Regulatory teams and suppliers .YOUR DAY-TO-DAY AS A CUSTOMER QUALITY SPECIALISTManage customer complaints from A to Z:gather information, coordinate investigations, ensure follow-ups and drive timely and compliant resolutions.Be the voice of the customer within internal teamsand ensure clear communication with customers regarding issues, investigations and corrective actions.Collaborate with Commercial, Quality, Supply Chain, Regulatory teams and suppliersto develop solutions that meet customer needs and regulatory requirements.Analyze quality trends and contribute to the management of CAPAs, non-conformities and recurring issues.Participate in continuous improvement initiativesaimed at optimizing quality processes and operational efficiency.Make decisions independently, while knowing when to elevate high-risk or high-impact situations.THE MUST-HAVESAbove all, we are looking for someone who can combinequality expertise, customer focus and strong communication skills .Bachelor’s degree inEngineering, Life Sciences, Quality/Regulatory Affairs or a related technical discipline ; Minimum of4 years of relevant experiencein quality, compliance, regulatory affairs, quality engineering, product lifecycle management or a related technical field; Ideally5 to 8years of experience in complaint management,



or approximately 5 to 10 years of overall relevant experience; Hands‑on experience incomplaint management and investigations ; Experience workingin aregulated environment ; Excellent communication skills, particularly inEnglish ; Strong customer focus and the ability to navigate challenging situations; Ability to manage multiple cases and investigations simultaneously; Experience collaborating with suppliers; Ability to influence various stakeholders and drive issues forward; Robust autonomy and the ability to make day‑to‑day decisions; Analytical mindset, sound judgment and a solution‑oriented approach; Good understandingof thebusiness impact of quality issues ; Knowledge of regulations applicable to medical devices, includingFDA Medical Device QSR, Canada CMDR and ISO 13485 ; Experience managing or coordinating projects; Willingness totravel occasionally, approximately15% of the time ; Experience in themedical device industry is preferred, but not mandatory .6 GOOD REASONS TO APPLY AS A CUSTOMER QUALITY SPECIALISTA strategic roleat the heart of customer experience and quality.A collaborative environmentwhere you will work closely with Quality, Commercial, Supply Chain, Regulatory teams and suppliers.Autonomy and influenceto make decisions and move initiatives forward.A variety of responsibilities, including complaints, investigations, CAPAs, continuous improvement and quality projects.A great opportunity to grow your expertisein the medical device industry.A tangible impact on the customer experienceby ensuring their voice is heard and contributing to sustainable solutions.DOES THIS SOUND LIKE YOU?Are you a quality professional who enjoyssolving problems, communicating with customers, coordinating investigations and turning challenges into solutions ?Would you like to take on a role where yourjudgment, autonomy and relationship‑building skillscan make a real impact?#J-18808-Ljbffr

📌 Spécialiste, Qualité Client / Specialist, Customer Quality (Winnipeg)
🏢 CameleonHR
📍 Winnipeg