Work Area (FBA Only)
NRGH
Multi-Site
No
Travel Requirement
Shift Start Time/End Time
As required
Days Off
As required
Vacancy Type
Casual
Salary Range (Hourly Rate)
$29.24 - $29.24
Paid FTE
N/A
Worked BI-WEEKLY HOURS
N/A
Planned Start Date
Aug. 31 2026
Approximate End Date (For Temporary Assignments ONLY)
Pending Return of Incumbent
No
CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)
No
Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.




The Switchboard Operator is responsible for operating a switchboard computerized phone system to receive and direct calls and/or relay information using contact center technology, public address systems, and associated communication equipment across multiple acute care sites for all services provided by Island Health simultaneously and independently. This role involves monitoring various alarms and following established procedures during emergency situations.
QUALIFICATIONS: Education, Training And Experience Grade 12 and one (1) year's recent related experience or an equivalent combination of education, training, and experience.
Skills And Abilities Ability to keyboard at 45 wpm.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to perform the duties of position.

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📌 Switchboard Operator (British Columbia)
🏢 Vancouver Island Health Authority
📍 British Columbia