Drive stellar guest experiences as the Supervisor of Guest Services at Castle Mountain Resort from September to April. This full-time seasonal role offers a starting wage of $23/hour.

You will be responsible for the leadership and daily management of the Guest Services department, ensuring smooth operations for bookings, check-ins, and guest transactions. Your leadership will shape a welcoming environment, improve service efficiency, and cultivate a knowledgeable team. Your efforts will help create memorable experiences for every guest visiting the resort.

Key Responsibilities:
• Ensure productive guest service and resolution of concerns
• Lead training and compliance for Guest Services team
• Monitor performance indicators for continuous improvement




• Collaborate with departments for a seamless experience
• Maintain standards for operational procedures and safety

Requirements:
• 3+ years of experience in guest services or hospitality
• Proven leadership and team management skills
• Proficiency with POS and PMS systems
• Strong organizational and communication skills
• Flexibility for varied working hours, including weekends

Lead with expertise in hospitality and guest relations at Castle Mountain Resort, enhancing each visitor's stay.
#J-18808-Ljbffr

📌 Supervisor of Guest Services at Castle Mountain (Alberta)
🏢 Canada West Ski Areas Association
📍 Alberta