FIKA is seeking a Retail Experience Lead to manage store operations and enhance customer interactions. Utilize your retail expertise to foster an exceptional shopping experience in our flagship cannabis locations.

As a key part of the FIKA Company, the Retail Experience Lead will oversee operations in Ontario stores. With a focus on maintaining store standards and delivering high-level customer service, you will mentor staff, manage cash, and ensure compliance with policies. Your leadership will directly influence customer satisfaction and sales performance.

Key Responsibilities:
• Manage opening and closing tasks, including alarms
• Model customer service excellence for team members




• Train new employees and support continuous learning
• Resolve customer inquiries and complaints professionally
• Communicate policy changes and promotions to staff

Requirements:
• 2 years of retail experience
• High school diploma or equivalent mandatory
• Solid conflict resolution and troubleshooting skills
• Ability to lift 25 pounds as needed
• Provincial cannabis certification required

Drive FIKA's retail excellence by fostering education and service commitment across the team.
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📌 FIKA Retail Experience Lead Role (Alberta)
🏢 Fire & Flower
📍 Alberta