Company Description
Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a current era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold roomsand a newly renovated lounge are ready to accomodateguests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

Job Description
What is in it for you:
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions,



financial and family planning through LifeWorks
Access toour company-matchedDefined ContributionPension Plan(DCPP)
Opportunity to develop your talent throughcoaching andour Leadership Mentoring Programs
Hourly pay rate of $23.87 to 27.28

What you will be doing:
Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members
The Experience Coordinator is responsible for the overall operation of the reception area ensuring it runs smoothly and efficiently, including managing telephones, emails and inquiries
Ensure that the spa reception area is always neat, clean, and organized, providing a welcoming and professional environment for guests
Take care of the retail area, ensuring that products are well-stocked, neatly arranged, and displayed attractively
Answer telephone and email inquiries promptly and professionally and directing them to the appropriate person or department for further assistance
Handle inquiries from insurance providers and law firms, ensuring that all requests are processed accurately and efficiently
Greet members and Guests in a friendly and efficient manner, ensuring they feel welcome and attended to upon arrival
Serve welcome drinks and scented towels to guests upon arrival, providing a refreshing and relaxing experience
Escort guests to their designated areas as needed, explaining the facilities, amenities, and services available to ensure they feel comfortable and informed
Knowledgeable about all aspects of treatments and the facility
Knowledgeable in a spa therapy and services offered, guiding guests in selecting the most suitable treatments
Provide information and literature about facility, services,



and promotions in person and via telephone
Take care of the sensory elements and decor of the reception, including arranging and maintaining flowers and plants, books & magazines & promotional pamphlets, ensuring aroma diffusers are filled and functioning, and ensuring music is set to create a calm and relaxing atmosphere
Control entry into all areas of facility by restricting all unauthorized individuals
Recommend and sell spa products to guests, ensuring that product offerings align with their individual needs and preferences
Collect moneys or other suitable payment from clients for all services rendered
Operate point of sale system efficiently and accurately
Treatment bookings/scheduling, optimizing guest experience and business
Perform administrative tasks as needed, including maintaining guest records and ensuring confidentiality
Complete and submit all types of reporting, including daily logs, financial reports, inventory tracking, and any other required documentation
Adhere to LQA (Leading Quality Assurance) standards, ensuring that all interactions and operations meet the highest level of quality and guest satisfaction
Assist in the coordination and smooth operation of special events, promotions, or services as needed
Other duties as assigned

Your experience and skills include:
Minimum of 2 years’ experience in spa industry or hospitality
Diploma or Degree in hospitality or related field an asset
Computer literacy in Microsoft Office, Word, Excel
Excellent communication skills; speaking, reading, writing in English

Additional Information
Physical Aspects of Position (include but are not limited to):
Constant standing and walking
Occasional bending and kneeling
Occasional carrying and lifting

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Constant standing and walking
Occasional bending and kneeling
Occasional carrying and lifting

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📌 Spa Experience Coordinator Unrestricted (Full time) (British Columbia)
🏢 Accor Hotels
📍 British Columbia