Become a vital part of Fastfrate Group as an In office Customer Service Agent focusing on logistics. This role is essential for managing client interactions and ensuring smooth freight operations.

As an On-Site Customer Service Agent, you will take responsibility for customer communications from booking through delivery. Reporting directly to the Office Manager, your work will significantly impact customer satisfaction levels. Embrace the opportunity to thrive in a collaborative environment with supportive leadership.

Key Responsibilities:
• Facilitate email communication with customers and internal staff
• Coordinate pickups and deliveries efficiently
• Update stakeholders on cargo status
• Data entry and tracking of shipments
• Field incoming calls and direct appropriately

Requirements:
• Education: Post-Secondary Degree or Diploma
• Experience: 1-2 years in customer service
• Preferred: Transportation industry background
• Skills: Strong organization and computer proficiency
• Attributes: Excellent communication and problem-solving skills

Support customer logistics and smooth operations at Fastfrate Group while advancing your career.
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📌 On-Site Customer Service Agent at Fastfrate (Alberta)
🏢 Challenger Motor Freight
📍 Alberta