Elevate your technical customer support skills at Houle, serving in Burnaby or Victoria. As a part of the Security team, ensure customer satisfaction through efficient service management.

In this Technical Support role, you will act as the first point of contact for customer service requests related to security technology. Your responsibilities will include triaging requests, coordinating technician schedules, and maintaining solid communication throughout the service process. Your administrative skills and security systems knowledge will help drive service excellence effectively.

Key Responsibilities:
• Offer high-quality service and support to customers
• Handle incoming requests via calls and emails




• Assess support requests and determine solutions
• Dispatch technicians and manage service requests
• Track work orders and synchronize with billing

Requirements:
• High School Diploma required
• At least 2 years’ experience in customer service or support
• Basic understanding of security technology systems
• Proficient in MS Office and CRM applications
• Strong communication and organizational skills

Utilize your skills to contribute to Houle's Security team and support exceptional service delivery.
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📌 Security Technical Support Role at Houle (British Columbia)
🏢 Houle
📍 British Columbia