Join Doane Grant Thornton as a Senior Analyst, enhancing client experiences through effective support and accurate handling of credit notes using D365 Finance & Operations.

As a Senior Analyst, Practice Management Application Support, you will validate credit note requests and provide critical support for time and billing systems. This role is integral in ensuring operational accuracy and client satisfaction, emphasizing communication and problem-solving skills. Flexibility is required to meet business demands efficiently.

Key Responsibilities:
• Ensure credit note accuracy before processing
• Deliver tier 1 support and problem resolution
• Prioritize service requests to meet service levels
• Educate peers on system best practices




• Participate in process improvement initiatives

Requirements:
• Completed post-secondary education and 2 years’ experience
• Intermediate proficiency in Microsoft Office tools
• Strong client service mindset with attention to detail
• Excellent verbal and written communication
• Experience with Dynamics 365 and ServiceNow is advantageous

Bring your passion for client service and operational integrity to Doane Grant Thornton as a Senior Analyst.
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📌 Senior Analyst - Client Support Focus (Alberta)
🏢 Doane Grant Thornton
📍 Alberta