Join our frontline Customer Experience team as a Customer Support Representative. Provide exceptional live chat support for the myHSA platform to ensure seamless user experiences.

This hybrid role demands strong communication skills and a detail-oriented approach as you assist employees and advisors. You'll handle high volumes of inquiries, troubleshoot issues, and foster a positive environment without traditional phone support. Your contributions will directly impact user satisfaction.

Key Responsibilities:
• Respond to queries via chat and email effectively
• Help users navigate and resolve platform issues
• Ensure high standards of support and professionalism
• Collaborate with internal teams for issue resolution
• Identify and report trends for further improvements

Requirements:
• 1–3 years in customer service/supported roles
• Strong written communication and a solution-oriented tone
• Detail-oriented and organized
• Comfortable in a fast-paced environment
• Experience with chat support tools considered a plus

Deliver exceptional customer experiences while growing in a supportive work workplace.
#J-18808-Ljbffr

📌 Customer Experience Support Representative (Alberta)
🏢 Getmyhsa
📍 Alberta