Provide general administration support and pension administration tasks for clients' defined benefit plans
Perform routine and recurring plan administration tasks, including benefit calculations, annual data updates, and pension perks statements
Collaborate with WTW plan administrators, actuaries, and the client service delivery team
Understand plan designs, including benefit formulas, options, and eligibility
Update documentation materials, work papers, and audit trails
Use Professional Excellence tools and concepts to support efficient, quality service delivery
Serve as a contact for clients' human resources personnel
Administer plans according to plan documents and government regulations
Participate in team meetings and training activities
Maintain accountability for agreements and commitments
Maintain complete and accurate case notes
Complete special projects as needed
Answer client questions, resolve issues, and complete projects
Requirements
Bachelor's or Master's degree in mathematics, statistics, finance or another major with significant quantitative course work, with a strong academic record
Solid mathematical and analytical skills
Work experience demonstrating strong technical and/or client service skills
Ability to solve problems and share solutions to exceed client standards
Ability to work independently and cooperatively in a close team environment
Strong written and verbal communication skills
Ability to interact with colleagues at all levels
Excellent Microsoft Office skills, particularly in Excel
Strong attention to detail
Completed Summer 2026 Pension Outsourcing internship with WTW
Bilingualism in French and English required
Employment-based non-immigrant visa sponsorship and/or assistance is not offered
Core Competencies
Demonstrates strong mathematical and analytical skills essential for pension administration, including benefit calculations and compliance with government regulations. Proficient in client service delivery and effective communication, with a focus on maintaining accurate documentation and resolving client inquiries.