Join Ashby as a remote Customer Success Manager supporting early-stage startups. Help clients refine their hiring processes while managing onboarding materials and customer communications.

This position is ideal for candidates with at least 2 years in customer-facing roles, particularly with complex products like Zapier or HubSpot. You will play a crucial role in developing onboarding content and managing shared customer inquiries. Robust communication skills and attention to detail are essential for delivering excellent service to multiple clients simultaneously.

Key Responsibilities:
• Create onboarding materials and documentation for customers
• Answer customer inquiries via a shared inbox and calls
• Lead projects like in-app onboarding experiences




• Organize and present webinars for customer education
• Collaborate across a pooled team to support clients

Requirements:
• Minimum of 2 years in a customer-facing role
• Experience with complex tools similar to Acuity Scheduling
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving skills
• Comfortable working with a shared customer base

Support growth for startups while enhancing your customer success skills with Ashby.
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📌 Customer Success Manager for Startups (Quebec City)
🏢 HelpfulRemote
📍 Quebec City