Enhance your role with TELUS Health as a Senior Analyst focused on Benefits Administration Support. This position emphasizes your analytical skills and client relationship management in a SaaS environment.

As part of TELUS Health’s dedicated support team, you'll tackle complex inquiries and technical issues related to client perks platforms. Your analytical prowess will inform your interactions as you guide clients through troubleshooting processes and ensure they maximize their platform’s effectiveness. Additionally, your mentoring abilities will help nurture junior team members in reaching their full potential.

Key Responsibilities:
• Own and resolve client inquiries with comprehensive support
• Conduct in-depth analyses of client issues under pressure




• Systematically diagnose platform problems and provide solutions
• Collaborate with internal teams to advocate for client needs
• Document processes and lessons learned for future reference

Requirements:
• Over 3 years of benefits administration or SaaS experience
• Strong analytical and troubleshooting skill set
• Self-directed with excellent organizational capabilities
• Effective communication with technical and non-technical audiences
• Ability to manage multiple priorities simultaneously

Combine your skills in benefits administration with strong client support to excel at TELUS Health.
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📌 Senior Analyst Benefits Administration Support (Ontario)
🏢 TELUS Health
📍 Ontario