Step into a full time role as a Bilingual Patient Care Specialist at Shoppers Drug Mart in Mississauga, Ontario, where making connections is key. Support patients through their healthcare journey with exceptional service.

You will be the single point of contact for patients enrolled in the Patient Support Program, ensuring they receive the best care possible. Your accurate, bilingual communication will play a crucial role in addressing patient needs and collaborating with healthcare providers. Help patients navigate their treatment options and enhance their overall experience.

Key Responsibilities:
• Communicate effectively as a point of contact for patients
• Perform welcome calls to introduce patients to programs




• Ensure clarity about program offerings and patient consent
• Assist with navigating coverage and reimbursement processes
• Coordinate timely access to necessary medical support

Requirements:
• Bilingual proficiency in French and English is mandatory
• 2-3 years in healthcare or relevant sectors
• Solid experience in Customer Service or similar fields
• Understanding of public and private reimbursement structures
• Familiarity with MS Office and CRM tools

Leverage your bilingual skills to enhance patient journeys at Shoppers Drug Mart.
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📌 Shoppers Drug Mart Bilingual Patient Care Role (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario