Join Caribou as a Lead Customer Success Associate, where you'll play a pivotal role in tackling the caregiver shortage. Enjoy a hybrid work model while enhancing enterprise customer engagement.

In this pivotal role reporting to the Head of Strategic Markets, your expertise will support and lead customer success initiatives across our strategic portfolio. This position demands strong organizational skills, empathy, and the ability to manage multiple priorities while fostering meaningful customer relationships. Relevant experience in consulting or healthcare is beneficial.

Key Responsibilities:
• Lead customer success efforts for key enterprise accounts
• Develop engaging training materials and conduct onboarding
• Manage client relationships,



driving adoption and engagement
• Support CSMs in addressing customer inquiries and issues
• Collaborate cross-functionally to unlock customer value

Requirements:
• Minimum of 2 years in a customer-facing role
• Proven ability to drive results and manage relationships
• Solid written and verbal communication skills
• Exceptional problem-solving skills with data literacy
• Deep commitment to Caribou's mission

Drive effective customer engagement and strengthen care solutions together with Caribou.
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📌 Lead Customer Success Associate at Caribou (Ontario)
🏢 Caribou
📍 Ontario