Join WestJet as an Intermediate Analyst in the IT Field Service Technician role. This position focuses on project delivery and troubleshooting across multiple remote locations.

In this vibrant role, you'll be actively involved in planning infrastructure deployments and supporting technology changes that enhance operational efficiency. Collaborating closely with IT teams, airport staff, and vendors, you will ensure effective technology integration. Your expertise will be crucial in maintaining systems, resolving technical issues, and managing documentation for optimal service delivery.

Key Responsibilities:
• Troubleshoot and resolve end-user hardware and software problems
• Support and maintain SD-WAN and network infrastructure
• Configure Sabre systems, desktop applications,



and airline hardware
• Maintain project documentation and ticket management processes
• Ensure all knowledge management is up to date

Requirements:
• Bachelor’s degree in IT or related field preferred
• At least 3 years of relevant IT experience
• Solid problem-solving and incident management skills
• Excellent communication and collaboration abilities
• Capacity for regular travel to WestJet remote sites

Transform technology delivery with WestJet while ensuring reliable operations at all locations.
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📌 Field Service Technician Intermediate Analyst Position (Alberta)
🏢 WestJet
📍 Alberta