Enhance strategic decision-making as a Senior Research Analyst at Armstrong Collective. This hybrid role emphasizes leading guest experience research and synthesizing insights to support business goals.
Reporting to the Manager of Customer Insights & Research, you will manage research projects that provide essential insights for enhancing guest interactions. Your skills in project management and data analysis will be crucial as you interface with executives and external vendors to deliver valuable information.
Key Responsibilities:
• Manage and deliver guest experience research initiatives
• Foster relationships across teams for effective survey design
• Summarize themes from guest feedback using analytics tools




• Oversee partnerships with external research vendors
• Provide ad-hoc research support and recommendations
Requirements:
• 5-8 years experience in market/customer research
• Familiarity with platforms like Qualtrics
• Proven ability to handle large projects with multiple stakeholders
• University degree in Business, Economics, or similar
• Robust analytical and interpersonal skills
Use your analytical skills to guide Armstrong Collective in creating exceptional guest experiences.
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📌 Armstrong Collective Senior Research Analyst Position (Vancouver)
🏢 Rocky Mountaineer
📍 Vancouver