Lead Airbnb's Premium Support team as a Supervisor, driving performance and excellence in customer service in both English and French. This role is based in Canada.

As a Supervisor, you will manage a dedicated team of customer service ambassadors, enhancing overall service quality while addressing urgent customer issues. This operational leadership position focuses on coaching and developing individuals, fostering a culture of inclusivity and qualified growth. Your role will include implementing strategies to optimize team performance and efficiency.

Key Responsibilities:
• Ensure operational excellence among support teams
• Manage high-stakes customer issues and escalations
• Conduct coaching sessions and strategic performance reviews




• Document processes and best practices for team efficiency
• Maintain adequate team staffing and training protocols

Requirements:
• 6+ years of customer service experience
• Minimum 3 years in team management
• Bilingual in French and English
• Proven ability in crisis management
• Experienced in data analysis and process improvement

Shape the future of customer support with Airbnb, guiding your team to meet and exceed expectations in a dynamic environment.
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📌 Airbnb Supervisor for Premium Support (Manitoba)
🏢 airbnb
📍 Manitoba