Elevate virtual healthcare as an Operations Manager at Maple. This hybrid position emphasizes the development of efficient, scalable care services that enhance the patient experience.

As part of the Clinical and Customer Support Operations department, you'll be an essential contributor to shaping high-quality workflows and operational strategies. You'll work diligently to implement new features and ensure consistency across services while optimizing operational efficiency. Your problem-solving skills will be crucial in facilitating collaborative efforts across teams and leveraging data insights for improvements.

Key Responsibilities:
• Develop SOPs and workflows for scalable virtual care services
• Oversee the implementation of new features and AI tools




• Collaborate across departments to ensure service excellence
• Audit workflows to identify opportunities for optimization
• Analyze metrics for continuous service improvement

Requirements:
• At least three years in healthtech or service management
• Successful track record in managing projects to rollout
• Solid analytical skills with an ability to improve workflows
• Outstanding communication for stakeholder engagement
• Familiarity with digital health innovations is advantageous

Join Maple to enhance healthcare delivery through impactful operations management.
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📌 Operations Manager in Virtual Care at Maple (Ontario)
🏢 Maple
📍 Ontario