Become the Hypercare Program Lead at Jonas Club Software, enhancing client trust after migration. Take charge of building a systematic approach to ensure client success.

This newly established role emphasizes ownership of the end-to-end Hypercare process. You will spearhead the strategy to improve client experiences following migration and collaborate effectively with various teams to resolve issues. Your focus will be on establishing metrics that measure ongoing success and client satisfaction.

Key Responsibilities:
• Lead the development of the Hypercare program
• Ensure clients have clear communication and support
• Serve as the main escalation contact for clients
• Cultivate relationships with key client personnel
• Monitor and report on client issue trends

Requirements:
• 3+ years in client success or related field
• Proven track record in handling escalations effectively
• Excellent written and verbal communication skills
• Experience with SaaS or enterprise solutions preferred
• Familiarity with project management software

Drive the transformation of client success with your strategic approach at Jonas Club Software.
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📌 Strategic Hypercare Lead at Jonas Club Software (Ontario)
🏢 Jonas Software
📍 Ontario