The AdminAdvantage team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for perks solutions and benefits administration services.

As a member of our team you will be supporting large corporate clients, coordinating efforts to provide world-class benefits administration and customer service. Our clients trust the administration of their group benefits us, and you will be part of a team that delivers outstanding results to those clients and our members.

In this role, you will be responsible for the overall AdminAdvantage Benefits Member data management, maintenance, and integrity by providing system expertise and performing system process administration to support the set-up of new AdminAdvantage clients and the ongoing plan administration of existing clients.

Position Responsibilities:

Business Intelligence and Integrity:

Manage and maintain the integrity of AdminAdvantage Benefits Member data.

Ensure processes are in place to safeguard all member data from unauthorized changes.

Analyze data to ensure compatibility with client setup and provide insights for improvements.

Member Expertise and Support:

Act as a key liaison for AdminAdvantage Administration, supporting new client implementations and ongoing plan administration.

Provide technical expertise on demographic file requirements and member processes.

Support technical activities and recommend effective solutions for client data management. This includes setting up and maintaining demographic file rules based on client and member requirements.

Analysis and Reporting:

Conduct end-to-end management of pre- and post-enrollment reporting analysis and updates.

Complete annual enrolment activities including Allow Growth & Salary Analysis

Identify impacts to clients and provide data-driven insights to improve service delivery.

Collaborate with internal teams to share information and foster continued learning and development.

Process Improvement and Innovation:

Identify and implement process improvement opportunities, including workflow and system changes.

Look for ways to streamline operations and enhance customer and stakeholder service.

Client and Stakeholder Engagement:

Attend client meetings to gather and document plan member requirements.

Engage and collaborate with internal team members and stakeholders to provide status updates and resolve client issues.

Required Qualifications:

Advanced knowledge of Microsoft Excel and SQL, including Power Apps.

Experience with Group Benefits and Benefits Administration is an asset.





Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset.

Preferred Qualifications:

Proven experience in data analysis and member management.

Excellent verbal and written communication skills.

Strong negotiation and influencing skills.

Ability to manage multiple priorities and projects effectively.

Ability to work in a fast-paced, changing environment and adapt to new challenges.

Strong problem-solving skills and attention to detail.

Ability to build successful relationships with coworkers and clients.

Infectiously positive personality with a drive to succeed and dedication to quality service.

Stellar customer service skills and integrity.

Exceptional time management and organizational skills.

Ability to take initiative and demonstrate good judgment.

Solid collaboration skills with the ability to work autonomously.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar,



discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Referenced Salary Location
Waterloo, Ontario

Modalidades de Trabajo
Híbrido

Salary range is expected to be between
$51,975.00 CAD - $86,625.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

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📌 Member Information Insights Analyst (Ontario)
🏢 Manulife
📍 Ontario