Become a vital contributor as a Service Desk Analyst with Yardstick Technologies. Manage service tickets and enhance user experiences through effective problem resolution.

At Yardstick Technologies, we provide outstanding IT outsourcing services to small and medium businesses since 2008. In this role, you'll focus on exceeding service level commitments while handling escalated service tickets. Your responsibilities include managing ticket queues and participating in a rotating on-call schedule to maximize service delivery.

Key Responsibilities:
• Resolve escalated service tickets with a focus on customer experience
• Prioritize personal service ticket queue effectively
• Handle change and incident request tickets thoroughly




• Coordinate with vendors for service request resolution
• Troubleshoot and resolve advanced IT issues

Requirements:
• Completion of post-secondary IT education
• 2+ years of help desk experience
• Experience with Windows Server Technologies
• Knowledge of Active Directory, GPOs, and Domains
• Capability to lift up to 50 lbs of IT equipment

Deliver exceptional service and technical support as a Service Desk Analyst with Yardstick Technologies.
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📌 Service Desk Analyst with Yardstick Technologies (Alberta)
🏢 YARDSTICK TECHNOLOGIES
📍 Alberta