Become a fundamental part of our team at Riverside Natural Foods as a Customer Service Specialist, dedicated to managing customer orders and enhancing service quality. This position plays a vital role in driving operational excellence.

In this hands-on position, you will be the go-to expert for customer orders, troubleshooting issues, and collaborating with various teams to ensure high service standards. Your role will encompass everything from order management to proactive problem resolution, making adaptability and communication essential skills for success.

Key Responsibilities:
• Oversee customer orders and ensure accurate processing
• Liaise with customers for order status and service issues




• Collaborate with supply chain and planning teams
• Address EDI exceptions and shipment concerns
• Maintain effective communication and reporting

Requirements:
• 2-5 years in customer service roles
• Background in logistics or food industry preferred
• Proficiency in order management systems
• Familiarity with SAP and Microsoft Excel
• Solid analytical and organizational skills

Contribute to Riverside's mission by ensuring exceptional customer service and operational efficiency.
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📌 Riverside Customer Service Specialist Role (Ontario)
🏢 Riverside Natural Foods
📍 Ontario