Become a Service Desk Analyst with Compugen, where you can use your technical skills to provide vital support in Canada. This role is focused on delivering exceptional customer service and troubleshooting in a hybrid work setting.

The Service Desk Analyst is responsible for responding to and managing service requests, troubleshooting customer issues, and ensuring a seamless communication process. You will create detailed action plans in the JDE system while collaborating with technicians. Compugen prioritizes creating a human-centered culture that supports personal and professional growth.

Key Responsibilities:
• Handle service requests and prioritize urgent issues
• Provide hardware and software troubleshooting support




• Create cases in the Call Management System accurately
• Assist with parts ordering based on customer needs
• Communicate effectively with management for escalations

Requirements:
• 3-5 years in a Helpdesk or call center role
• Technical degree or equivalent experience required
• Bilingual support in English and French is a plus
• A+ Certification or compatible accreditation preferred
• Solid analytical and communication skills

Bring your customer service and technical abilities to Compugen and help drive meaningful change in technology.
#J-18808-Ljbffr

📌 Service Desk Analyst Position in Canada (Manitoba)
🏢 Compugen
📍 Manitoba