Elevate your analytical career with the company as a Senior Business Planning Analyst in Toronto. This hybrid role focuses on forecasting and staff planning, driving impactful decisions.

The company seeks a Senior Analyst for its Business Forecast & Planning team within Customer Care Operations. This critical position centers on connecting operational signals to actionable staffing strategies. You will collaborate with leadership to ensure resources align with current business needs while confidently navigating complex data.

Key Responsibilities:
• Develop models linking business drivers to staffing decisions
• Translate complex data into actionable insights for leadership
• Manage planning execution and reporting for accuracy




• Utilize AI tools for dashboards and analysis support
• Identify process improvements to enhance team operations

Requirements:
• 2+ years in planning or resource management roles
• Proficient in SQL and Python for analysis
• Familiarity with AI tools for problem-solving
• Robust business acumen and curiosity about systems
• Bachelor’s degree in a quantitative field; advanced degree is a plus

Combine analytical skills with teamwork to drive effective business decisions and strategy.
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📌 Senior Business Planning Analyst Hybrid (Ontario)
🏢 United States Digital Space
📍 Ontario