Lead and manage partner accounts in relation to platform and operational priorities
Collaborate with internal stakeholders to prioritize and deliver partnership improvement programs
Develop and nurture strategic partner relationships as the main point of contact
Coordinate monthly and quarterly business reviews
Lead partner communications regarding critical service-availability incidents
Define success metrics and develop joint business plans with partners
Assess partner progress, address challenges, and identify improvement areas
Plan, execute, and monitor changes to client support and onboarding processes
Guide partner internal teams in supporting FISPAN products and services
Coordinate and deliver training sessions, webinars, and workshops
Track and report partner performance metrics, including revenue, customer acquisition, and retention
Identify business development opportunities and platform needs and inform the product roadmap
Advocate for partners within FISPAN and represent their voice in internal decisions
Provide weekly updates to the executive team on account activity
Provide initial product and informational support to customers
Escalate bugs and issues through relevant internal channels
Act as a subject matter expert on the platform, products, and services
Address user questions regarding the product and platform
Drive time-to-revenue, onboarding, retention, adoption, and support-satisfaction outcomes
Requirements 5+ years of experience in Customer Success Management or Account Management
Experience with B2B Platforms
Bachelor's degree in Commerce, Information technology, or related field
Ability to maintain composure in stressful situations
Ability to respond to customer needs quickly and effectively
Ability to adapt to change and be comfortable with ambiguity




Ability to oversee and coordinate multiple projects or initiatives
Detailed-oriented approach to completing tasks, responsibilities, and commitments timely
Excellent communication skills for value-based emails and concise presentations
Understanding of business performance metrics
Experience interpreting data analytics and deriving customer-value insights
Robust customer-focused mindset
Ability to work proactively and independently
Strong prioritization and follow-through
Empathy and sensitivity when responding to challenges
Professional verbal and written communication under pressure
Analytical ability to identify and comprehend complex problems
Ability to understand technical concepts and explain them to others
Core Competencies Demonstrates expertise in Customer Success Management and Account Management, with a strong focus on developing strategic partner relationships and driving performance metrics. Proficient in coordinating training sessions and managing multiple projects while maintaining excellent communication and analytical skills.
Highest-signal resume keywords Customer Success Management
B2B Platforms
Data Analytics Interpretation
Performance Metrics Understanding
Strategic Partner Relationship Development
ATS Optimization Keywords Hard Skills Customer Success Management
Account Management
Data Analytics
Performance Metrics
Project Coordination
Business Development
Onboarding Processes
Training Delivery
Technical Concept Explanation
Joint Business Planning
Soft Skills Excellent Communication
Empathy
Adaptability
Detail-Oriented
Proactive Problem Solving
Certifications & Qualifications Bachelor's Degree in Commerce
Bachelor's Degree in Information Technology
Industry Keywords Partner Accounts
Service-Availability Incidents
Customer Acquisition
Customer Retention
Support Satisfaction

#J-18808-Ljbffr

📌 Senior Partner Success Manager (British Columbia)
🏢 Jobtailor
📍 British Columbia