Elevate your career with the Ontario Cannabis Store as a Senior IT Support Analyst. Your expertise will support reliable operations in an exciting and evolving industry.

In this role, you'll be a key player in the Enterprise Support team, providing technical guidance for OCS systems, especially Dynamics 365. By delivering Level 2 support and creating vital documentation, you will ensure effective system operations and enhanced customer satisfaction. Your contributions will directly impact our process improvements and service agreements.

Key Responsibilities:
• Deliver expert Level 2 support for OCS systems
• Document processes and maintain user access
• Implement changes and diagnose solutions effectively




• Collaborate in defining service level agreements
• Contribute to project lifecycles with analytical skills

Requirements:
• Relevant education with at least 2 years of IT support experience
• Solid knowledge of Dynamics 365 and eCommerce systems
• Excellent analytical and critical-thinking abilities
• Experience with large datasets and problem-solving
• Familiarity with Agile practices is a plus

Bring your talents to OCS and enhance our operational excellence with your IT support capabilities.
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📌 Senior IT Support Analyst - Ontario Cannabis Store
🏢 StratCann Services
📍 Ontario