Become a Product Support Expert at Shopify, where you'll facilitate effective resolutions for merchant support challenges. Collaborate with engineering and product teams to ensure exceptional customer experiences in a hybrid work setting.

Your main responsibilities include managing incoming merchant requests and providing timely, informed responses to complex issues. Leveraging your 1-3 years of experience in technical support will enhance your ability to support and educate merchants on the nuances of our products. You will actively maintain a robust knowledge base and assist in the development of self-service support options.

Key Responsibilities:
• Own support inquiries through various communication platforms
• Investigate and troubleshoot merchant configuration issues




• Provide proactive updates and maintain ticket quality
• Create guides and resources for merchant self-help
• Document recurring issues for product team review

Requirements:
• 1–3 years of experience in customer or technical support
• Working knowledge of Shopify tools and systems
• Excellent written communication and problem-solving skills
• Solid organization and self-management capabilities
• Availability during North American business hours

Elevate the merchant experience at Shopify by providing thorough, thoughtful support for product inquiries.
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📌 Shopify Product Support Expert (British Columbia)
🏢 Socket.dev
📍 British Columbia