Become a Sales Support Team Leader at Trail Appliances, fostering a culture of exceptional service. You will guide the team in efficiently managing sales orders and customer interactions.

In this integral role at Trail Appliances, you'll be responsible for leading the Sales Support Team, focusing on training and resolving customer service issues. Your aim is to ensure that every customer interaction reflects the core values of Improvement, Integrity, and Determination while driving team performance.

Key Responsibilities:
• Mentor team members while addressing their inquiries
• Participate in onboarding and ongoing training
• Tackle customer escalations and operational challenges
• Supervise performance metrics to ensure goals are met
• Collaborate with cross-functional teams for best results

Requirements:
• Background in customer service or team leadership
• Robust verbal and written communication skills
• Detail-oriented with problem-solving capabilities
• Familiar with CRM and order management systems
• Capable of working in a high-volume environment

Lead a dedicated team to maintain Trail Appliances’ commitment to exceptional customer experiences.
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📌 Sales Support Team Leadership Role - Trail Appliances (British Columbia)
🏢 Socket.dev
📍 British Columbia