Join Apotex as a Desktop Support Analyst to deliver exceptional technical assistance to corporate end users. You'll troubleshoot hardware and software issues, configure devices, and provide customer service both remotely and onsite.

As a key member of the support team, you'll handle a variety of tasks, from imaging and deploying computers to supporting executive users and printers. This hands-on role requires robust technical troubleshooting skills and excellent communication. You'll be managing multiple requests through a ticketing system while ensuring a seamless user experience.

Key Responsibilities:
• Provide hands-on desktop support for end users
• Troubleshoot hardware and software issues effectively




• Configure and deploy laptops and desktops
• Support printers and meeting room technology
• Maintain IT assets and assist with desktop support

Requirements:
• 2+ years in Desktop Support or Technical Support
• Robust desktop support experience required
• Familiarity with Office 365 and SCCM
• CompTIA A+ Certification preferred
• Experience working with ticketing systems like ServiceNow

Bring your technical expertise and customer service skills to enhance user experiences at Apotex.
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📌 Desktop Support Analyst at Apotex (Ontario)
🏢 Insight Global
📍 Ontario