Make a difference in customer satisfaction at Parker as a Bilingual Customer Experience Representative. Cater to our French-speaking customers with professionalism and expertise.
Parker is seeking a dedicated individual to join our Customer Experience team and provide superior service to French-speaking clients. In this role, you will handle complex customer inquiries and order management, and collaborate effectively across departments. Your skills in problem-solving and proactive service are essential for success.
Key Responsibilities:
• Manage growth plans for key customer accounts
• Conduct detailed account analysis and quote follow-ups
• Input and confirm complex customer orders
• Represent Parker Canada as the key contact for clients
• Track and improve customer satisfaction metrics
Requirements:
• Background in Applied Technology, Business, or related field
• Minimum of 3 years in a customer service role
• Fluent in both French and English, verbal and written
• Advanced computer skills and knowledge of CRM software
• Robust organizational skills and ability to work independently
Utilize your bilingual background to enhance Parker's customer experiences and drive service excellence.
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