Join Symbiotic Digital as a Production Support Analyst in Toronto, ON, and play a key role in operational support for middleware applications. Engage in incident management and service request fulfillment.

In this pivotal position, you will ensure the smooth operation of Java-based enterprise applications while handling critical tasks such as incident intake and configuration management. Your work will be essential in delivering operational excellence and improving service management across middleware environments. Strong communication skills will be vital for effective collaboration with various stakeholders.

Key Responsibilities:
• Support operational tasks for hosted applications
• Manage incident resolution and reporting activities




• Facilitate service request fulfillment processes
• Assist in change requests and implementation
• Analyze operational data for trends and improvements

Requirements:
• 2+ years of middleware experience
• Proficiency with IBM DataPower and containerized applications
• Familiarity with ITIL processes and service management tools
• Robust problem-solving and analytical skills
• Proficient in Microsoft Office for reporting

Use your expertise with Symbiotic Digital to make an impact on operational support today.
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📌 Production Support Analyst Role at Symbiotic Digital (Ontario)
🏢 Symbiotic Group
📍 Ontario