Drive customer engagement at Mako as a remote Customer Success Associate. Leverage your finance expertise and communication skills to delight clients throughout Canada.
Mako, a rapidly growing fintech organization, is in search of a Customer Success Associate dedicated to building robust customer relationships. In this role, you will track customer engagement with our SaaS platform, address their concerns, and identify cutting-edge automation solutions to enhance their business processes. Regular interactions and strategic reviews will ensure that clients achieve their goals with our technology.
Key Responsibilities:
• Engage and support customers to foster satisfaction
• Assess customer platform usage and growth opportunities
• Guide customers in implementing automation improvements
• Conduct performance reviews to strategize actions
• Collaborate with sales teams for upsell initiatives
Requirements:
• Profound understanding of the finance and wealth sectors
• Bachelor's degree in a relevant discipline from a significant Canadian university
• Passionate communicator with client nurturing skills
• Quick learner of technical details
• French language ability preferred
Enhance customer success and fulfill your passion for finance with Mako’s innovative SaaS solutions.
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