Elevate your career as a Customer Support Manager at PureFacts, where you will lead operations for exceptional service and customer satisfaction. This role focuses on developing your team while enhancing operational efficiencies.
You’ll ensure that the Customer Support team meets performance goals and maintains a high level of customer service across the PureFacts Compensation Applications portfolio. Your expertise in managing service quality will directly impact customer loyalty and operational success.
Key Responsibilities:
• Lead the Customer Support team’s daily operations
• Manage escalations and ensure timely resolutions
• Coordinate closely with cross-functional teams
• Promote a customer-centric culture within the team
• Implement improvements based on customer feedback
Requirements:
• 5+ years in enterprise software support
• 3+ years of support team leadership experience
• Robust communication and coaching skills
• Experience with SLA-driven environments
• Analytical approach to support operations
Enhance your leadership journey and customer engagement at PureFacts.
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