Take your technical skills further as an Escalation Analyst at Paramount Commerce, a leading fintech innovator. Support our API initiatives while ensuring premium merchant experiences.
In this role, you’ll combine operational monitoring and technical support to drive the success of our Pay-by-Bank API service. By acting as the link between merchants and engineering targets, you’ll help identify patterns that improve overall product performance and reliability.
Key Responsibilities:
• Conduct 24/7 monitoring using Grafana
• Provide expert Tier-2 support for merchants
• Triage complex integration issues effectively
• Liaise with Engineering on technical findings
• Update internal and external status communications
Requirements:
• 3+ years in Technical Support or Integration roles
• Solid knowledge of REST APIs, JSON, and Webhooks
• Experience with monitoring tools like Grafana
• Effective troubleshooting skills
• Solid communicator capable of technical abstraction
Become the crucial link in improving our API reliability at Paramount Commerce.
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