Craft a fulfilling career with Reliance as a Workforce Coordinator. This role is pivotal in managing operations within the call center environment based in Toronto.

Reliance seeks a energetic Workforce Coordinator to oversee call center operations and support workforce management. Your tasks include organizing schedules, responding to real-time communications, and analyzing operational metrics. With an emphasis on detail orientation, strong problem-solving abilities, and communication skills, you’ll enhance team efficiency in a fast-paced setting.

Key Responsibilities:
• Monitor operational performance of multiple call center lines
• Schedule staff and plan time off efficiently
• Manage inquiries via email and chat promptly




• Approve offline tasks and coordinate schedules
• Assist WFM team in adapting to real-time needs

Requirements:
• Strong problem-solving and analytical capabilities
• Detail-oriented with superior communication skills
• Ability to thrive in a busy environment
• Proficient in Microsoft Excel and Office tools
• Call center experience is an asset

Bring your expertise in scheduling and operational management to advance Reliance's customer service success.
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📌 Reliance Workforce Coordinator Position (Manitoba)
🏢 Reliance Home Comfort
📍 Manitoba