Lead the client experience strategy as a Senior Manager at DRMG in Oakville, Ontario. This role focuses on ensuring a high-quality client journey through strategic oversight and team leadership.
In this full-time position, you will guide the Client Services team, defining standards of excellence in client interactions to drive retention and minimize churn. Your dedication to customer service will play a pivotal role in achieving the organization’s goals.
Key Responsibilities:
• Lead and inspire Client Services and Graphics teams
• Map and enhance client journey through strategic insights
• Define operational metrics and enforce Service Level Agreements
• Ensure seamless transitions across internal departments
• Act as lead for high-stakes client issues and resolutions
Requirements:
• Bachelor’s Degree or Diploma in Business or related area
• 5 years in operations, with at least 2-3 years in a managerial capacity
• Experienced in marketing or media sectors
• Solid data management and CRM experience
• Exceptional problem-solving and organizational skills
Help shape the future of client interactions at DRMG through your leadership and commitment.
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