Drive service excellence at Toromont Cat as a Product Support Manager in Sault Ste Marie, ON. Ensure high-quality after-sales support and operational effectiveness across our division.

As a critical member of our team, the Product Support Manager will oversee technician support, service delivery coordination, and administrative processes. This permanent, full time role emphasizes continuous improvement initiatives. You will play a key part in enhancing the overall customer experience while ensuring compliant operations.

Key Responsibilities:
• Oversee warranty claims and service management
• Support technicians with administrative coordination
• Plan and lead technical training initiatives
• Manage strategic improvement projects
• Review operational and performance reports

Requirements:
• Bachelor’s in Business Administration or Engineering
• 5–8 years of relevant leadership experience
• Excellent communication abilities
• Strong skills in Microsoft Office applications
• Problem-solving and analytical capabilities

Join Toromont Cat to lead operational enhancements and improve after-sales service quality.
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📌 Product Support Manager Role in Sault Ste Marie (Ontario)
🏢 TCAT Div of Toromont Industries
📍 Ontario