Manage a high-performing team at HOOPP, dedicated to providing exceptional services to Ontario's healthcare employers. Your leadership will shape the service experience for over 500,000 members.

In your role as the Manager of Employer Services, you will be responsible for the oversight of team development and performance for HOOPP's pension plan administration. Focusing on personal growth and continuous learning, you will ensure that each team member receives the necessary support and training to excel. Be prepared to manage escalations and foster positive interactions with employers.

Key Responsibilities:
• Lead and coach the Employer Services front-line team
• Conduct regular meetings and performance discussions




• Ensure timely delivery of service to employers
• Identify and address learning gaps within the team
• Champion change management initiatives for process improvements

Requirements:
• Proven leadership experience in service delivery
• Skills in coaching and team development
• Excellent problem-solving abilities
• Familiarity with pension plan systems
• Solid organizational and communication skills

Help advance the mission of HOOPP by leading a dedicated Employer Services team.
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📌 Healthcare Employer Services Manager (Ontario)
🏢 HOOPP
📍 Ontario