RB Global seeks an experienced Bilingual Collections Account Manager to oversee outstanding balances and drive effective resolutions. Your role will directly impact customer engagement on Ritchie Brothers platforms.

In this pivotal role, you will bring your five years of collections experience to enhance operational efficiency. You will identify opportunities, manage accounts, and communicate proactively with customers, ensuring timely collections. Your contributions will support continuous improvement in our collections processes while reducing default rates.

Key Responsibilities:
• Handle early-stage collections primarily for commercial accounts
• Track performance metrics on collections activities
• Propose solutions for identified process gaps




• Collaborate with management on account resolutions
• Negotiate payment terms and conditions with clients

Requirements:
• 5 years of experience in collections and financial services
• Solid initiative and ability to identify process improvements
• Excellent verbal and written communication skills
• Proven negotiation abilities to manage customer payments
• Good command of customer listening and questioning techniques

Help reshape the collection strategies at RB Global while utilizing your bilingual talents for better customer relations.
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📌 Collections Account Manager at RB Global (British Columbia)
🏢 Ritchie Bros.
📍 British Columbia