Join KDC/ONE in the vital role of Customer Complaints Coordinator, enhancing our customer experience with your analytical skills. This role is integral to maintaining quality in our manufacturing processes.

As a Customer Complaints Coordinator, you will facilitate the investigation of customer complaints, ensuring alignment with quality standards. Your responsibilities will include documenting findings, coordinating with various teams, and contributing to continuous quality improvements. Strong organizational skills and attention to detail are essential for success in this role.

Key Responsibilities:
• Oversee customer complaints regarding raw materials and products
• Facilitate thorough analyses and corrective actions
• Prepare required documentation for review




• Ensure timely follow-up on complaint resolution
• Maintain comprehensive documentation in line with quality standards

Requirements:
• DEC or equivalent relevant experience
• Minimum 3 years in a manufacturing or quality workplace
• Proficiency in computer applications like Excel, Word, AS400 (beneficial)
• Bilingual in French and English for communication
• Exceptional attention to detail and organizational abilities

Become part of KDC/ONE’s commitment to excellence and quality improvement in customer service.
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📌 KDC/ONE Customer Complaints Specialist (Quebec City)
🏢 kdc/one, Knowlton
📍 Quebec City