Continuing Education Program Officer and Community Liaison
Position Information

Position Title

Position Title Continuing Education Program Officer and Community Liaison

Division

Division Access & Regions

Department

Department Continuing Education & Training

Supervisor Title CET Manager Finance & HR Administration

Location

Location Campbell River(CR)

Posting Type

Posting Type Internal/External Posting

Position Status

Position Status Temporary

If Others, please specify

Desired Start Date

Desired Start Date 09/01/2026

Position End Date (if temporary)

Weekly work schedule (please indicate the start and end times for each day of work)

Under Article 1.05 b) of the NIC CUPE Local 3479 collective agreement a temporary employee with an assignment less than twelve (12) months is excluded from the agreement provisions relating to Seniority (Article 11) and Layoff and Recall (Article 12). The offer of this temporary appointment, on an on-call, as required basis, does not guarantee any type of continued or future employment with the College, neither is there any obligation on the part of the College to assign you available work for which you may be qualified. The ending of a temporary appointment is not a discharge and is therefore not subject to the just cause provisions of Article 10.01

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Pay Grade

Pay Grade L: $34.47 - $36.63

Position Summary

Reporting to the CET Program Manager, the Continuing Education Program Officer and Community Liaison ( CEPO ) works with a diverse range of educational stakeholders to plan and implement funded and tuition-based cost-recovery programs and courses, based on identified regional and community needs and opportunities, and delegated priorities. The CEPO may also have a dual reporting relationship with the Manager, Continuing Education, when working on project teams and/or special projects across campus regions. The CEPO is aware of the Mission and Values of North Island College, incorporating and practicing the values in all aspects of the role.

Job Knowledge

Judgment

Teamwork

Planning & Organization

Customer Service Excellence

Communication & Interpersonal Skills

Duties & Responsibilities

1. Working individually or in project teams, this position is responsible for developing and coordinating scheduled and non-scheduled Continuing Education programs and courses to meet program delivery and budget targets, showing a high level of flexibility and adaptability to meet community needs and departmental goals.

2. Responds to contract training requests for delegated portfolio areas,



completing all the steps needed to satisfy the request, showing a high degree of judgement and tact when negotiating with clients to ensure the requested program is the most appropriate program to meet the clients’ needs and that the College can deliver an excellent product.

3. This position may be designated to liaise with Elder College committees, instructors and members to provide operational support at the various campus locations.

4. Liaises with other campuses and centres, and instructional areas regarding applicable Continuing Education offerings; liaises with industry, instructors and service departments to provide operational support at course locations, on and off campus.

5. Consults with appropriate external agencies and organizations for the development and delivery of programs and services and supports any audit processes according to the needs of the certifying agency, including WorkSafeBC, Transport Canada and others as required.

6. Prepares training quotes for clients, and develops and submits funding proposals including program budgets, manages program financials, and compiles final reports and financial reconciliations for funders.

7. Coordinates the curriculum development, review and renewal processes using approved course and program development tools and processes.

8. Orients instructors to the College’s Mission, the CET departmental mandate, strategic priorities, policies and procedures and monitors classes for instructional quality.

9. Conducts and reviews course evaluation surveys for each Continuing Education course and program offering and suggests improvements for future offerings.

10. Sets course fees to ensure that the costs of each course, program or service are balanced against expenses and include required indirect costs and contribution to NIC general revenue. Uses judgement to determine if a course can proceed or if it needs to be rescheduled or cancelled according to enrolment information or extenuating circumstances.

11. Provides information sessions, tours and detailed program information to promote offerings to potential students and community stakeholders.

12. Orders and monitors materials, supplies, and equipment required for course and program delivery.

13.



Provides information related to courses and programs to Marketing staff to develop promotional materials and/or creates drafts for approval.

14. Responds to student and instructor needs and concerns, while ensuring that the College Policy related to Student Complaints and Code of Conduct are understood. Determines if the situation needs to be elevated to the manager’s or director’s attention.

15. Keeps informed of industry standards and regulations for vocational programs within delegated portfolio areas. Remains current in relation to continuing education/contract training trends and new developments.

16. Works collaboratively with the Continuing Education Support Assistant and colleagues to coordinate efforts to ensure the effective and effective operation of the Department.

17. Monitors, records, and reports on enrolments and activities in all Continuing Education and Ministry-funded programs. Develops suggestions and action plans to address challenges, reduce expenses, and increase enrolments and revenues.

18. Provides information and support to students to access NIC Wi‑Fi and networks to engage in online study components, trouble‑shoots with students and IT to resolve access issues.

19. Handles confidential funding, student, industry and institutional data.

20. Research and compiles labour market data to inform program development and renewal.

21. Research prospective program sponsors, funders, and partners.

22. Supports the Director with program development and implementation processes.

23. Supports program specific student recruitment and intake processes.

24. Provides instructor support for classroom-based and digital courses, consulting with subject experts as required, and sourcing instructional resources and aids.

25. Assists with content development of face to face or digital courses.

26. Liaises with the Centre for Teaching and Learning Innovation to coordinate instructor orientations to digital tools and platforms. Liaises with Student Technical Services to coordinate student technology orientations.

Required Education & Experience

1. Bachelor’s degree in Business, Management, Community Development or Education, or equivalent level of education and experience.

2. 3 years’ experience in the delivery of adult education and/or community development programming.

Required Knowledge Skills & Abilities

Required fields are indicated with an asterisk (*).

North Island College
Comox Valley Campus
2300 Ryan Rd.
Courtenay, BC, V9N 8N6
(phone hidden)
nic.bc.ca

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📌 Continuing Education Program Officer and Community Liaison (British Columbia)
🏢 North Island College
📍 British Columbia