Lead support operations innovation as a Docebo Support Optimization Specialist. Champion data analytics and AI to enhance customer satisfaction in a hybrid work setting.

Join Docebo’s mission to redefine learning and support. As a Support Optimization Specialist, you will drive operational health by leveraging analytics to inform decision-making. Focus on either human-centered scheduling or AI performance monitoring for balanced support operations.

Key Responsibilities:
• Enhance core support systems through configuration management
• Analyze operational metrics to guide strategic improvements
• Develop workforce forecasting for optimal service level
• Oversee daily support team operations and agent scheduling
• Collaborate across departments to ensure integration

Requirements:
• Two years in a data-driven analyst role preferred
• Strong skills in analytical tools such as Excel
• Detail-oriented with a methodical approach to projects
• Ability to remain composed in high-pressure scenarios
• Customer-first attitude with accountability for outcomes

Your analytical skills and customer dedication will elevate Docebo's support services.
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📌 Docebo Support Optimization Specialist (Ontario)
🏢 Docebo
📍 Ontario